中文版｜常見問題
1. 添情是什麼品牌？
添情 TIANQING 是一個以家庭餐桌、傳統味道與情感連結為核心的醬油品牌。我們希望每一滴醬油，不只是為菜式添味，也為家人之間多添一份溫度。
我們相信，一頓家常飯，可以讓家人多一點陪伴、多一點交流，也多一點家的味道。

2. 「添情」這個名字有什麼意思？
「添情」代表 添一味，也添一份情。
醬油看似只是一種調味料，但在很多家庭裡，它常常出現在紅燒肉、豉油雞、清蒸魚、炒飯、滷味、家常小菜之中。這些味道，往往會讓人想起媽媽的廚房、家人的飯桌，以及那些平凡卻珍貴的團聚時刻。

3. 添情醬油適合做哪些菜？
添情醬油適合多種中式家常菜，例如：
紅燒肉
豉油雞
可樂雞翅
紅燒排骨
清蒸魚豉油淋汁
醬油炒飯
滷蛋
滷肉飯
葱油拌麵
家常豆腐
青椒牛肉
蒜香醬油雞腿
它可以用於提鮮、上色、增香，也可以作為醃料、蘸汁或炒菜調味。

4. 添情醬油是否含有大豆、小麥或麩質？
醬油產品通常可能含有 大豆、小麥或麩質。購買及食用前，請以產品包裝上的成分表、過敏原資訊及標籤為準。
如果您或家人有食物過敏、麩質不耐受或特殊飲食限制，建議在購買前仔細閱讀標籤，或聯絡我們確認產品資訊。

5. 添情醬油開封後要怎樣保存？
一般建議將醬油存放於陰涼乾燥處，避免陽光直射及高溫環境。開封後，請蓋緊瓶蓋，並依照產品包裝上的保存指示使用。
如產品標籤建議冷藏，請按照標籤說明保存。若出現異味、異常沉澱、瓶身破損或其他不正常情況，請停止食用並聯絡我們。

6. 添情醬油可以直接作為蘸料嗎？
可以。添情醬油可以用作餃子、白灼菜、清蒸魚、豆腐、雞肉或滷味的蘸料。
您也可以加入蒜末、薑末、蔥花、香油、辣椒油、醋或少量糖，調成適合自己口味的蘸汁。

7. 添情醬油適合加拿大華人家庭使用嗎？
非常適合。添情醬油的定位正是希望服務在加拿大生活的華人家庭，以及喜歡中式料理、亞洲風味和家常菜的顧客。
不論是日常晚餐、週末家庭聚餐，還是節日團圓菜式，添情都希望成為廚房裡一瓶值得信任的家常醬油。

8. 網站上的「每日一味」是什麼？
每日一味 是 TIANQING.ca 的食譜 Blog 欄目。我們會分享熱門中國菜、家常菜、醬油食譜、下飯菜和適合家庭餐桌的料理靈感。
這個欄目的目的不是只介紹產品，而是希望真正幫助大家做出好吃、溫暖、適合家人一起享用的菜。

9. 我可以在哪裡購買添情醬油？
您可以在我們的網站商店頁面購買添情醬油：
Shop / 商店： https://tianqing.ca/shop/
如果產品尚未正式開售，您也可以留意網站公告、加入電郵通知，或聯絡我們了解上市時間。

10. 你們可以送貨到哪些地方？
我們的送貨範圍會依實際物流安排而定。一般情況下，我們會優先服務加拿大地區，具體可配送地區、運費及送貨時間會在結帳頁面顯示。
如果您不確定所在地區是否可以配送，請在下單前聯絡我們。

11. 如果收到破損或漏液的產品怎麼辦？
如果您收到的產品有破損、漏液、錯寄或明顯品質問題，請盡快聯絡我們，並提供：
訂單號碼
產品照片
外箱照片
物流標籤照片
問題描述
我們會根據情況安排補寄、更換、退款或其他合理處理方式。詳情請參考我們的 Refund Policy / 退款與退換貨政策。

12. 食品產品可以退貨嗎？
由於醬油屬於食品產品，為保障食品安全與衛生，已開封、已使用或包裝受損的產品通常不可退貨。
如果產品有破損、錯寄、缺件、過期或明顯品質問題，我們會按照退款與退換貨政策處理。

13. 我可以批發、合作或代理添情醬油嗎？
可以。如果您是餐廳、超市、食品店、網店、團購負責人，或希望與添情進行品牌合作，歡迎聯絡我們。
請在電郵中簡單說明您的業務類型、所在地區、預計需求量及合作方式，我們會盡快回覆。

14. 網站為什麼有添情主題曲？
添情不只是想做一瓶醬油，也想做一個有情感記憶的品牌。主題曲是品牌故事的一部分，代表家的味道、飯桌的溫度，以及希望家人多回家吃飯的心意。
如果網站有音樂播放器，您可以自由選擇播放、暫停或查看歌詞。

15. 我如何聯絡添情？
如果您對產品、訂單、合作、媒體或網站內容有任何問題，請透過以下方式聯絡我們：
添情 TIANQING
網站：TIANQING.ca
電郵：info@tianqing.ca

English Version｜Frequently Asked Questions
1. What Is Tianqing?
Tianqing TIANQING is a soy sauce brand built around family meals, traditional flavours, and emotional connection. We believe soy sauce is more than a seasoning. It can bring warmth, memory, and togetherness to the family table.
Our goal is simple: to help every meal carry a little more flavour, and a little more love.

2. What Does The Name “Tianqing” Mean?
The Chinese name 添情 means adding flavour and adding affection.
Soy sauce appears in many home-cooked dishes, such as braised pork belly, soy sauce chicken, steamed fish, fried rice, braised eggs, and everyday family meals. These flavours often remind us of home, family, and the warmth of eating together.

3. What Dishes Can I Make With Tianqing Soy Sauce?
Tianqing soy sauce can be used in many Chinese and Asian-style home dishes, including:
Braised pork belly
Soy sauce chicken
Cola chicken wings
Braised pork ribs
Steamed fish with soy sauce
Soy sauce fried rice
Braised eggs
Lu rou fan
Scallion oil noodles
Braised tofu
Beef with green peppers
Soy garlic chicken drumsticks
It can be used for seasoning, colour, aroma, marinades, dipping sauces, stir-fries, and braised dishes.

4. Does Tianqing Soy Sauce Contain Soy, Wheat, Or Gluten?
Soy sauce products may contain soy, wheat, gluten, or other allergens. Please always refer to the ingredient list, allergen information, and product label on the package before purchasing or consuming.
If you or your family members have food allergies, gluten intolerance, or special dietary restrictions, please review the label carefully or contact us before purchasing.

5. How Should I Store Tianqing Soy Sauce After Opening?
In general, soy sauce should be stored in a cool, dry place away from direct sunlight and heat. After opening, please close the cap tightly and follow the storage instructions on the product label.
If the label recommends refrigeration after opening, please follow the label instructions. If you notice unusual smell, abnormal appearance, bottle damage, or any other concern, please stop using the product and contact us.

6. Can Tianqing Soy Sauce Be Used As A Dipping Sauce?
Yes. Tianqing soy sauce can be used as a dipping sauce for dumplings, steamed vegetables, steamed fish, tofu, chicken, and braised dishes.
You may also mix it with garlic, ginger, scallions, sesame oil, chili oil, vinegar, or a small amount of sugar to create your own dipping sauce.

7. Is Tianqing Suitable For Chinese Families In Canada?
Yes. Tianqing is designed for Chinese families living in Canada, as well as anyone who enjoys Chinese cooking, Asian flavours, and comforting home-style meals.
Whether it is a weekday dinner, a weekend family gathering, or a holiday meal, we hope Tianqing becomes a trusted bottle in your kitchen.

8. What Is “One Flavor A Day” / 每日一味?
每日一味, or One Flavor a Day, is the recipe blog section of TIANQING.ca. We share Chinese recipes, home-style dishes, soy sauce recipes, comfort food ideas, and cooking tips for family meals.
The goal is not just to promote a product, but to help people cook real, delicious, warm meals for their families.

9. Where Can I Buy Tianqing Soy Sauce?
You can purchase Tianqing soy sauce from our online shop:
Shop: https://tianqing.ca/shop/
If the product has not officially launched yet, please check our website updates, join our email list, or contact us for launch information.

10. Where Do You Ship?
Our shipping coverage depends on our logistics arrangements. In general, we aim to serve customers in Canada first. Available shipping regions, shipping fees, and estimated delivery times will be shown at checkout.
If you are not sure whether we can ship to your area, please contact us before placing an order.

11. What Should I Do If My Product Arrives Damaged Or Leaking?
If your product arrives damaged, leaking, incorrect, missing, or with a clear quality issue, please contact us as soon as possible and provide:
Order number
Photos of the product
Photos of the shipping box
Photos of the shipping label
A description of the issue
We will review the situation and may offer a replacement, reshipment, refund, or another reasonable solution. Please refer to our Refund Policy / 退款與退換貨政策 for details.

12. Can Food Products Be Returned?
Because soy sauce is a food product, opened, used, or damaged products are generally not eligible for return for food safety and hygiene reasons.
If the product is damaged, incorrect, missing, expired, or has a clear quality issue, we will handle the matter according to our Refund Policy.

13. Do You Offer Wholesale, Distribution, Or Business Cooperation?
Yes. If you are a restaurant, supermarket, grocery store, online store, group-buying organizer, or business partner interested in Tianqing soy sauce, we welcome your inquiry.
Please email us with your business type, location, estimated quantity, and cooperation proposal. We will get back to you as soon as possible.

14. Why Does The Website Have A Tianqing Theme Song?
Tianqing is not only a soy sauce brand; it is also a brand built around memory, family, and the warmth of home cooking. The theme song is part of our brand story. It represents the flavour of home, the feeling of the dinner table, and the hope that families can come home to eat together more often.
If our website provides a music player, you can choose to play, pause, or view the lyrics at any time.

15. How Can I Contact Tianqing?
If you have questions about products, orders, business cooperation, media inquiries, or website content, please contact us:
Tianqing TIANQING
Website: TIANQING.ca
Email: info@tianqing.ca