Privacy Policy
隱私政策

Last Updated / 最後更新日期： 2025/05/23
Website / 網站： TIANQING.ca
Brand / 品牌： 添情 TIANQING

中文版｜隱私政策
歡迎瀏覽 TIANQING.ca。本網站由 添情 TIANQING 營運。添情重視每一位訪客、顧客及合作夥伴的個人資料與隱私。本隱私政策說明我們如何在您瀏覽網站、購買產品、聯絡我們、訂閱資訊或使用網站功能時，收集、使用、保存及保護您的個人資料。
使用本網站，即表示您理解本隱私政策的內容。若您不同意本政策，請停止使用本網站。

1. 我們可能收集的資料
當您使用本網站時，我們可能會收集以下資料：
1.1 您主動提供的資料
包括但不限於：
姓名
電郵地址
電話號碼
帳單地址
送貨地址
訂單資料
您透過表格、電郵或客服訊息提供的內容
電子報或推廣資訊訂閱偏好
1.2 購物及付款相關資料
當您在本網站購買產品時，我們可能會收集與訂單相關的資料，例如購買產品、數量、金額、送貨方式及付款狀態。
我們不會直接儲存完整信用卡號碼。付款資料通常由第三方付款服務供應商處理，例如信用卡付款平台、PayPal、Stripe 或其他 WooCommerce 付款插件所連接的服務商。
1.3 自動收集的網站資料
當您瀏覽本網站時，我們可能會透過 cookies、伺服器紀錄、分析工具或類似技術收集部分資料，例如：
IP 地址
裝置類型
瀏覽器類型
作業系統
瀏覽頁面
停留時間
來源網站
大約地理位置
網站互動行為
1.4 音樂播放器資料
本網站可能提供添情主題曲播放器。為了改善使用體驗，播放器可能會在您的瀏覽器中儲存播放狀態，例如是否已播放、播放進度、歌詞面板開關狀態等。這些資料通常保存在您的瀏覽器本機儲存空間，不一定會傳送到我們的伺服器。

2. 我們如何使用您的資料
我們可能將您的資料用於以下目的：
處理及完成您的訂單
安排付款、送貨、退換貨及售後服務
回覆您的查詢、投訴或合作邀請
管理您的帳戶及購物紀錄
發送訂單確認、付款通知、送貨通知及客服訊息
在您同意的情況下，發送品牌資訊、優惠、食譜或推廣內容
改善網站內容、使用者體驗、產品及服務
分析網站流量及行銷成效
防止欺詐、濫用、未授權交易或安全風險
遵守法律、稅務、會計或監管要求

3. Cookies 及類似技術
本網站可能使用 cookies 或類似技術來：
記住您的購物車內容
保持登入狀態
儲存語言或網站偏好
分析網站流量
改善網站功能
支援廣告、再行銷或社交媒體功能
您可以透過瀏覽器設定停用或刪除 cookies。不過，若您停用 cookies，部分網站功能，例如購物車、結帳、登入或播放器設定，可能無法正常運作。

4. 電郵推廣及取消訂閱
如果您選擇訂閱我們的電子報、品牌故事、食譜、優惠或推廣資訊，我們可能會向您發送相關電子訊息。
您可以隨時透過電郵中的「取消訂閱」連結，或直接聯絡我們，要求停止接收推廣訊息。即使您取消訂閱推廣訊息，我們仍可能向您發送與訂單、付款、送貨、客服或法律要求相關的非推廣性訊息。

5. 我們如何分享您的資料
我們不會出售您的個人資料。
為了營運網站及完成服務，我們可能會在必要情況下與以下第三方分享資料：
付款處理服務供應商
送貨及物流服務供應商
網站主機及技術服務供應商
電郵服務及行銷平台
網站分析工具供應商
會計、法律、稅務或專業顧問
政府、監管機構或執法機關，在法律要求下
我們只會在合理需要的範圍內分享資料，並要求服務供應商以合理方式保護相關資料。

6. 第三方連結
本網站可能包含第三方網站、付款平台、社交媒體或外部服務的連結。當您離開 TIANQING.ca 並進入第三方網站後，該第三方網站的隱私政策及條款將適用。我們不對第三方網站的內容、資料處理方式或安全措施負責。

7. 資料保存
我們只會在達成本政策所述目的所需的期間內保存您的個人資料，或依照法律、稅務、會計、爭議處理及業務紀錄保存要求保留資料。
例如，訂單紀錄可能需要保存一段時間以符合會計、稅務或售後服務需要。

8. 資料安全
我們會採取合理的技術、行政及實體措施，以保護您的個人資料免受未授權存取、使用、修改、披露或遺失。
然而，互聯網傳輸及電子儲存方式並非百分之百安全。因此，我們無法保證任何資料傳輸或儲存方式絕對安全。

9. 跨境資料處理
我們使用的部分服務供應商可能位於加拿大以外地區，或在加拿大以外地區處理、儲存資料。因此，您的資料可能會受到該地區法律的約束，並可能在法律要求下被當地政府或機關存取。

10. 您的權利與選擇
在適用法律允許的範圍內，您可以聯絡我們要求：
查閱我們持有的您的個人資料
更正不準確或過時的資料
撤回某些資料使用的同意
停止接收推廣訊息
要求刪除部分資料，但法律或業務紀錄要求我們保留的資料除外
詢問我們如何收集、使用或分享您的資料
我們可能需要驗證您的身份，才可處理相關要求。

11. 兒童隱私
本網站及產品主要面向一般家庭消費者，並非專門面向兒童。我們不會有意收集兒童的個人資料。如您認為兒童在未經家長或監護人同意的情況下向我們提供了個人資料，請聯絡我們，我們會採取合理措施處理。

12. 本政策的更新
我們可能會不時更新本隱私政策。更新後的版本將發布於本頁，並標明最新更新日期。建議您定期查看本頁，以了解我們如何保護您的個人資料。

13. 聯絡我們
如果您對本隱私政策、您的個人資料，或我們的資料處理方式有任何問題，請透過以下方式聯絡我們：
添情 TIANQING
網站：TIANQING.ca
電郵：info@tianqing.ca

English Version｜Privacy Policy
Welcome to TIANQING.ca. This website is operated by Tianqing TIANQING. We respect the privacy of our visitors, customers, and business partners. This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, purchase our products, contact us, subscribe to updates, or use our website features.
By using this website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please stop using this website.

1. Information We May Collect
When you use this website, we may collect the following types of information:
1.1 Information You Provide to Us
This may include:
Name
Email address
Phone number
Billing address
Shipping address
Order information
Messages submitted through contact forms, email, or customer service channels
Newsletter or marketing communication preferences
1.2 Order and Payment Information
When you purchase products from our website, we may collect order-related information such as the products purchased, quantity, order amount, shipping method, and payment status.
We do not directly store full credit card numbers. Payment information is usually processed by third-party payment service providers, such as credit card processors, PayPal, Stripe, or other payment services connected through WooCommerce.
1.3 Automatically Collected Website Information
When you browse our website, we may collect certain information through cookies, server logs, analytics tools, or similar technologies, such as:
IP address
Device type
Browser type
Operating system
Pages visited
Time spent on the website
Referring website
Approximate location
Website interaction data
1.4 Music Player Information
Our website may provide a Tianqing theme song music player. To improve your experience, the player may store certain playback settings in your browser, such as play status, playback position, and lyric panel preferences. This information is generally stored locally in your browser and may not be transmitted to our server.

2. How We Use Your Information
We may use your information for the following purposes:
To process and complete your orders
To arrange payment, shipping, returns, exchanges, and customer support
To respond to inquiries, complaints, or business cooperation requests
To manage customer accounts and order records
To send order confirmations, payment notices, shipping updates, and customer service messages
To send brand updates, recipes, offers, or promotional content when you have consented to receive them
To improve our website content, user experience, products, and services
To analyze website traffic and marketing performance
To prevent fraud, abuse, unauthorized transactions, or security risks
To comply with legal, tax, accounting, or regulatory requirements

3. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
Remember items in your shopping cart
Keep you logged in
Store language or website preferences
Analyze website traffic
Improve website functionality
Support advertising, remarketing, or social media features
You can disable or delete cookies through your browser settings. However, if cookies are disabled, some website features, such as shopping cart, checkout, login, or music player preferences, may not function properly.

4. Email Marketing and Unsubscribing
If you choose to subscribe to our newsletter, brand stories, recipes, offers, or promotional updates, we may send you relevant electronic messages.
You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly. Even after you unsubscribe from promotional messages, we may still send you non-promotional messages related to your orders, payments, shipping, customer service, or legal obligations.

5. How We Share Your Information
We do not sell your personal information.
To operate our website and provide our services, we may share information with third parties when necessary, including:
Payment processing service providers
Shipping and logistics service providers
Website hosting and technical service providers
Email service and marketing platforms
Website analytics providers
Accounting, legal, tax, or professional advisors
Government, regulatory, or law enforcement authorities when required by law
We only share information to the extent reasonably necessary and require service providers to protect the information in a reasonable manner.

6. Third-Party Links
Our website may contain links to third-party websites, payment platforms, social media pages, or external services. Once you leave TIANQING.ca and visit a third-party website, that third party’s privacy policy and terms will apply. We are not responsible for the content, privacy practices, or security measures of third-party websites.

7. Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required for legal, tax, accounting, dispute resolution, and business record purposes.
For example, order records may need to be retained for a period of time to meet accounting, tax, or after-sales service requirements.

8. Data Security
We use reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, use, modification, disclosure, or loss.
However, no method of internet transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of any information transmitted or stored electronically.

9. Cross-Border Processing
Some of our service providers may be located outside Canada or may process or store information outside Canada. As a result, your information may be subject to the laws of those jurisdictions and may be accessed by foreign governments, courts, law enforcement, or regulatory authorities where legally permitted.

10. Your Rights and Choices
Subject to applicable law, you may contact us to request that we:
Provide access to the personal information we hold about you
Correct inaccurate or outdated information
Withdraw consent for certain uses of your information
Stop sending promotional communications
Delete certain information, except where we are required or permitted to retain it for legal or business record purposes
Explain how we collect, use, or share your information
We may need to verify your identity before processing your request.

11. Children’s Privacy
This website and our products are intended for general household consumers and are not specifically directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental or guardian consent, please contact us and we will take reasonable steps to address the matter.

12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the latest update date. We encourage you to review this page periodically to understand how we protect your personal information.

13. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
Tianqing TIANQING
Website: TIANQING.ca
Email: info@tianqing.ca