Terms & Conditions
使用條款與銷售條款

Last Updated / 最後更新日期： 2025/05/23
Website / 網站： TIANQING.ca
Brand / 品牌： 添情 TIANQING
Business / 商家： Flavosource Co. Ltd.

中文版｜使用條款與銷售條款
歡迎瀏覽及使用 TIANQING.ca。本網站由 添情 TIANQING 營運。當您瀏覽本網站、建立帳戶、購買產品、使用網站功能或與我們聯絡時，即表示您同意受本使用條款與銷售條款約束。
如果您不同意本條款，請停止使用本網站。

1. 本條款的適用範圍
本條款適用於您對 TIANQING.ca 的使用，包括但不限於：
瀏覽網站內容
購買添情醬油及相關產品
使用購物車與結帳功能
註冊或登入帳戶
提交表格、評論或查詢
使用音樂播放器、歌詞同步或其他互動功能
我們可能不時更新本條款。更新後的條款將發布於本頁，並標明最新更新日期。您繼續使用本網站，即表示您接受更新後的條款。

2. 產品資訊
我們會盡力確保網站上的產品圖片、描述、價格、規格、容量、包裝、成分及供應狀態準確。不過，產品圖片可能因拍攝光線、螢幕顯示或包裝更新而與實物略有差異。
添情醬油屬於食品產品。購買前，請仔細閱讀產品頁、包裝標籤、成分、過敏原、保存方式及有效日期等資訊。
如您對大豆、小麥、麩質或其他成分過敏，請在購買或食用前仔細查看產品標籤，並在有需要時諮詢專業人士。

3. 價格、稅項與貨幣
本網站上的價格以 加拿大元 CAD 顯示，除非另有說明。
產品價格不一定包括適用稅項、運費、手續費或其他可選服務費用。所有適用費用將會在結帳前盡量清楚顯示。
我們保留隨時更改產品價格、促銷、折扣及運費設定的權利。但價格更改不會影響已確認的訂單，除非該訂單存在明顯錯誤、系統故障或法律允許的其他情況。

4. 訂單與付款
當您在本網站提交訂單時，代表您提出購買產品的要約。我們收到訂單後，可能會發送訂單確認電郵，但該電郵不一定代表訂單已被最終接受。
我們保留因以下原因拒絕、取消或限制訂單的權利：
產品缺貨
價格或產品資訊錯誤
付款未能成功處理
送貨地址無法配送
訂單疑似欺詐、濫用或未授權交易
違反本條款或適用法律
付款可能由第三方付款服務供應商處理，例如信用卡處理平台、PayPal、Stripe 或 WooCommerce 連接的其他付款服務。您使用第三方付款服務時，可能同時受該第三方的條款與隱私政策約束。

5. 送貨與配送
我們會盡力在合理時間內處理及寄出訂單。送貨時間可能因庫存、付款審核、物流公司、天氣、節假日、地址錯誤、海關或其他不可控因素而延遲。
在提交訂單前，請確保您的姓名、電話、電郵、送貨地址及郵政編碼準確無誤。因您提供錯誤或不完整資料而造成的延誤、退件、額外費用或遺失，我們可能無法承擔責任。
當物流公司顯示包裹已送達後，如您未收到包裹，請盡快聯絡我們及物流公司。我們會在合理範圍內協助調查，但不保證所有已顯示送達的包裹均可重新補寄或退款。

6. 退貨、退款與換貨
由於醬油屬於食品產品，為保障食品安全與衛生，除非產品有損壞、錯寄、品質問題或法律要求，已開封、已使用或包裝受損的產品通常不可退貨。
如您收到的產品有以下情況，請在收到後7天內聯絡我們：
產品在運輸途中明顯破損
收到錯誤產品
數量不符
產品存在明顯品質問題
包裹嚴重漏液或破裂
請提供訂單號碼、照片、影片及相關說明，以便我們處理。經確認後，我們可能提供更換、退款、補寄或其他合理解決方案。
所有退貨、退款或換貨安排均受適用法律、本條款及我們網站上另行公布的退換貨政策約束。

7. 取消訂單
如果您希望取消訂單，請盡快聯絡我們。若訂單尚未處理或寄出，我們會盡量協助取消。
如果訂單已處理、已包裝、已交付物流公司或已寄出，可能無法取消。此情況下，您可能需要按照退貨政策處理。

8. 帳戶安全
如果您在本網站建立帳戶，您有責任保護帳戶登入資料及密碼安全。您同意為您帳戶下發生的活動負責，除非該活動因我們的過失或適用法律另有規定。
如您懷疑帳戶被未授權使用，請立即聯絡我們。

9. 優惠、折扣與推廣活動
我們可能不時提供優惠券、折扣、禮品、免運費或其他推廣活動。每項推廣活動可能有不同條件，例如有效日期、最低消費、指定產品、指定地區、不可疊加使用等。
我們保留修改、暫停或取消推廣活動的權利，但不會影響法律禁止更改的已完成交易。

10. 網站內容與知識產權
本網站上的所有內容，包括但不限於品牌名稱、商標、標誌、文字、圖片、產品設計、包裝設計、影片、音樂、歌詞、圖形、頁面設計及網站程式，均屬於添情 TIANQING 或相關權利人所有，或已獲授權使用。
未經我們書面同意，您不得複製、修改、下載、轉載、出售、公開展示、分發或以其他方式使用本網站內容作商業用途。
本網站的添情主題曲、歌詞、播放器設計及品牌故事內容僅供網站瀏覽及品牌體驗用途。未經授權，不得擅自錄製、下載、改編、翻唱、公開播放、商業使用或二次發布。

11. 使用者內容、評論與提交資料
如果您在本網站提交評論、照片、食譜、留言、建議或其他內容，即表示您確認該內容不侵犯他人權利、不含違法、誹謗、歧視、仇恨、色情、欺詐、垃圾訊息或惡意程式碼。
您同意我們可在合理範圍內使用、展示、編輯、移除或管理您提交的內容，包括用於產品評價、品牌展示、行銷或客戶服務用途，但我們不會在未經您同意的情況下公開敏感個人資料。

12. 禁止行為
您同意不會：
使用本網站從事任何違法、欺詐或未授權活動
干擾網站安全、伺服器、付款系統或其他使用者
嘗試入侵、掃描、破壞或繞過網站安全機制
提交虛假訂單、虛假付款資料或冒用他人身份
複製、抓取或大量下載網站內容
發布垃圾訊息、惡意程式、病毒或有害內容
侵犯添情或第三方的知識產權、隱私權或其他權利
我們保留限制、暫停或終止您使用網站的權利。

13. 第三方連結與服務
本網站可能包含第三方網站、付款平台、物流服務、社交媒體、影片、音樂、分析工具或其他外部服務的連結或功能。
當您使用第三方服務時，該第三方的條款與隱私政策將適用。我們不對第三方網站或服務的內容、安全、可用性、資料處理方式或錯誤負責。

14. 免責聲明
本網站及其內容按「現狀」及「可用狀態」提供。我們會努力維持網站正常運作，但不保證網站永遠無錯誤、不中斷、無病毒或完全安全。
網站上的品牌故事、食譜、烹飪建議及生活內容僅供一般資訊及參考，不構成醫療、營養、法律或專業建議。

15. 責任限制
在適用法律允許的最大範圍內，添情 TIANQING 及其負責人、員工、承包商、合作夥伴或服務供應商不對因使用或無法使用本網站、產品、配送服務、第三方服務或網站內容而引起的間接、附帶、特殊、懲罰性或後果性損失承擔責任。
本條款不會限制任何法律不允許限制的責任，包括因法律規定不可排除的消費者權利。

16. 賠償
如您因違反本條款、濫用本網站、提交侵權或違法內容、或侵犯第三方權利而導致我們遭受索償、損失、費用、責任或法律支出，您同意在適用法律允許的範圍內對我們作出賠償。

17. 私隱政策
您使用本網站亦受我們的私隱政策約束。請閱讀我們的 Privacy Policy / 隱私政策，了解我們如何收集、使用、保存及保護您的個人資料。

18. 適用法律
除非適用法律另有強制規定，本條款及您使用本網站所產生的任何爭議，將受 加拿大及安大略省的法律管轄。
您同意任何爭議將首先透過友好協商解決。如無法解決，則提交至有管轄權的法院處理。

19. 聯絡我們
如果您對本使用條款、訂單、產品或網站有任何問題，請聯絡我們：
添情 TIANQING
網站：TIANQING.ca
電郵：info@tianqing.ca

English Version｜Terms & Conditions
Welcome to TIANQING.ca. This website is operated by Tianqing TIANQING. By accessing our website, creating an account, purchasing products, using website features, or contacting us, you agree to be bound by these Terms & Conditions.
If you do not agree with these Terms, please stop using this website.

1. Scope of These Terms
These Terms apply to your use of TIANQING.ca, including but not limited to:
Browsing website content
Purchasing Tianqing soy sauce and related products
Using the shopping cart and checkout functions
Registering or logging into an account
Submitting forms, reviews, or inquiries
Using the music player, synchronized lyrics, or other interactive features
We may update these Terms from time to time. The updated version will be posted on this page with the latest update date. Your continued use of the website means that you accept the updated Terms.

2. Product Information
We try our best to ensure that product images, descriptions, prices, specifications, volume, packaging, ingredients, and availability shown on the website are accurate. However, product images may vary slightly from the actual product due to lighting, screen display, or packaging updates.
Tianqing soy sauce is a food product. Before purchasing or consuming the product, please carefully review the product page, packaging label, ingredients, allergens, storage instructions, and best-before information.
If you are allergic to soy, wheat, gluten, or any other ingredient, please carefully review the product label before purchasing or consuming the product, and consult a professional if necessary.

3. Pricing, Taxes, and Currency
Prices on this website are displayed in Canadian dollars CAD, unless otherwise stated.
Product prices may not include applicable taxes, shipping fees, handling fees, or optional service fees. All applicable charges will be displayed as clearly as possible before checkout.
We reserve the right to change product prices, promotions, discounts, and shipping settings at any time. Price changes will not affect confirmed orders, except in cases of obvious errors, system issues, or other circumstances permitted by law.

4. Orders and Payment
When you submit an order on this website, you are making an offer to purchase the selected products. After receiving your order, we may send an order confirmation email, but that email does not necessarily mean that your order has been finally accepted.
We reserve the right to refuse, cancel, or limit orders for reasons including:
Product unavailability
Pricing or product information errors
Payment processing failure
Undeliverable shipping address
Suspected fraud, abuse, or unauthorized transaction
Violation of these Terms or applicable laws
Payments may be processed by third-party payment service providers, such as credit card processors, PayPal, Stripe, or other payment services connected through WooCommerce. When using a third-party payment service, you may also be subject to that third party’s terms and privacy policy.

5. Shipping and Delivery
We will try to process and ship orders within a reasonable time. Delivery times may be delayed due to inventory availability, payment review, shipping carrier issues, weather, holidays, incorrect address information, customs, or other factors beyond our control.
Before submitting your order, please make sure your name, phone number, email address, shipping address, and postal code are accurate. We may not be responsible for delays, returned packages, additional fees, or lost packages caused by incorrect or incomplete information provided by you.
If the shipping carrier shows that a package has been delivered but you have not received it, please contact us and the shipping carrier as soon as possible. We will assist with the investigation where reasonable, but we cannot guarantee replacement or refund for all packages marked as delivered.

6. Returns, Refunds, and Exchanges
Because soy sauce is a food product, for food safety and hygiene reasons, opened, used, or damaged products are generally not eligible for return unless the product is damaged, incorrect, defective, or return is required by law.
If you receive a product with any of the following issues, please contact us within 7 days after receiving your order:
Product damaged during shipping
Incorrect product received
Missing items
Clear product quality issue
Severe leakage or broken packaging
Please provide your order number, photos, videos, and a description of the issue. After review, we may offer a replacement, refund, reshipment, or another reasonable solution.
All returns, refunds, and exchanges are subject to applicable laws, these Terms, and any separate return policy posted on our website.

7. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible. If the order has not yet been processed or shipped, we will try to assist with the cancellation.
If the order has already been processed, packed, handed to the shipping carrier, or shipped, cancellation may no longer be possible. In that case, the order may need to be handled under our return policy.

8. Account Security
If you create an account on this website, you are responsible for keeping your login information and password secure. You agree to be responsible for activities that occur under your account, unless caused by our fault or otherwise provided by applicable law.
If you suspect unauthorized use of your account, please contact us immediately.

9. Promotions, Discounts, and Offers
We may offer coupons, discounts, gifts, free shipping, or other promotional offers from time to time. Each promotion may have its own conditions, such as expiry dates, minimum purchase amounts, eligible products, eligible regions, and restrictions on combining offers.
We reserve the right to modify, suspend, or cancel promotions, provided that we will not change completed transactions where prohibited by law.

10. Website Content and Intellectual Property
All content on this website, including but not limited to brand names, trademarks, logos, text, images, product designs, packaging designs, videos, music, lyrics, graphics, page layouts, and website code, belongs to Tianqing TIANQING or the relevant rights holders, or is used with permission.
Without our written consent, you may not copy, modify, download, reproduce, sell, publicly display, distribute, or otherwise use website content for commercial purposes.
The Tianqing theme song, lyrics, music player design, and brand story content are provided for website browsing and brand experience purposes only. Unauthorized recording, downloading, adaptation, cover performance, public playback, commercial use, or republication is not permitted.

11. User Content, Reviews, and Submissions
If you submit reviews, photos, recipes, messages, suggestions, or other content to this website, you confirm that the content does not infringe any third-party rights and does not contain unlawful, defamatory, discriminatory, hateful, pornographic, fraudulent, spam, or malicious content.
You agree that we may reasonably use, display, edit, remove, or manage content submitted by you, including for product reviews, brand display, marketing, or customer service purposes. We will not publicly disclose sensitive personal information without your consent.

12. Prohibited Uses
You agree not to:
Use the website for unlawful, fraudulent, or unauthorized purposes
Interfere with website security, servers, payment systems, or other users
Attempt to hack, scan, damage, or bypass website security features
Submit false orders, false payment information, or impersonate another person
Copy, scrape, or mass-download website content
Post spam, malware, viruses, or harmful content
Infringe the intellectual property, privacy, or other rights of Tianqing or any third party
We reserve the right to restrict, suspend, or terminate your access to the website.

13. Third-Party Links and Services
This website may contain links to or features from third-party websites, payment platforms, shipping providers, social media platforms, video or music platforms, analytics tools, or other external services.
When you use third-party services, that third party’s terms and privacy policy will apply. We are not responsible for the content, security, availability, data practices, or errors of third-party websites or services.

14. Disclaimer
This website and its content are provided on an “as is” and “as available” basis. We try to keep the website operating properly, but we do not guarantee that the website will always be error-free, uninterrupted, virus-free, or completely secure.
Brand stories, recipes, cooking suggestions, and lifestyle content on the website are provided for general information only and do not constitute medical, nutritional, legal, or professional advice.

15. Limitation of Liability
To the maximum extent permitted by applicable law, Tianqing TIANQING and its owners, employees, contractors, partners, and service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of, or inability to use, the website, products, delivery services, third-party services, or website content.
Nothing in these Terms limits any liability that cannot be limited by law, including consumer rights that cannot be excluded.

16. Indemnification
If we suffer any claim, loss, expense, liability, or legal cost because you violated these Terms, misused the website, submitted infringing or unlawful content, or violated third-party rights, you agree to indemnify us to the extent permitted by applicable law.

17. Privacy Policy
Your use of this website is also governed by our Privacy Policy. Please read our Privacy Policy / 隱私政策 to understand how we collect, use, store, and protect your personal information.

18. Governing Law
Unless mandatory applicable law provides otherwise, these Terms and any dispute arising from your use of this website will be governed by the laws of Canada and Ontario.
You agree that any dispute should first be handled through friendly communication. If the dispute cannot be resolved, it may be submitted to a court with proper jurisdiction.

19. Contact Us
If you have any questions about these Terms, your order, our products, or the website, please contact us:
Tianqing TIANQING
Website: TIANQING.ca
Email: info@tianqing.ca